Refund & Cancellation Policy
Clear, transparent terms governing cancellation requests, milestone payments, and refund turnaround timelines for our digital engineering and web software services.
Overview & Scope of Services
CG Squad Enterprises (“Company”, “we”, “us”) provides professional bespoke digital engineering, Healthcare SaaS solutions, enterprise workflow automation, and custom web applications.
Because all software development, cloud infrastructure setup, and design assets are tailored specifically to client-provided specifications, this Policy outlines the exact circumstances under which cancellations or refund requests are evaluated and settled through our authorized payment gateways (including Razorpay, UPI, Net Banking, and Debit/Credit Cards).
By engaging our services, commissioning a sprint, or submitting an initial deposit payment, you acknowledge and agree to abide by these terms in full.
Cancellation Policy for Digital Services
- Cancellation Prior to Work Kickoff: Clients may submit a written cancellation request within 24 hours of invoice payment or contract signing, provided that our technical team has not commenced architectural discovery, server provisioning, UI wireframing, or sprint code repository setup. In such cases, the initial payment is eligible for cancellation subject to standard payment gateway deduction charges.
- Cancellation After Work Commences: Once development sprints, UI/UX prototyping, or server provisioning have begun, the client remains responsible for all hours expended and milestone costs committed up to the date of formal cancellation notice.
Non-Refundable Milestone & Commenced Work Clause
Custom Engineering Hours: Digital software development, code delivery, and creative media production involve dedicated, custom engineering hours and allocated cloud resources that cannot be returned or restocked.
Important Note: Payments made towards completed milestones, sprints already in active progress, delivered source code, and approved design deliverables are strictly non-refundable.
Third-Party Fees: Costs incurred on behalf of the client—such as domain names, cloud hosting infrastructure (AWS, Google Cloud), third-party API tokens, and specialized asset licenses—are fully non-refundable under any circumstances.
Valid Grounds for a Refund
A refund may be evaluated and granted strictly under the following criteria:
- Duplicate Payments: In the rare event that a technical glitch or gateway timeout results in multiple charges for the same milestone invoice.
- Material Delivery Inability: If CG Squad Enterprises is demonstrably unable to commence or deliver the core deliverables as defined in the mutually executed Statement of Work (SOW), following technical verification and mutual written agreement.
Refund Turnaround & Settlement Timeline (5-7 business days)
All refund claims must be formally submitted in writing to our billing desk at cgsquad18@gmail.com within 7 calendar days of the transaction date.
Standard Gateway & Banking Processing Cycle:
Once a refund request is approved in writing by CG Squad Enterprises, the refund will be initiated within 2 business days and will be credited directly to the original payment method (e.g. Bank Account, UPI, Credit Card, or Debit Card) within 5-7 business days.
Note: The exact posting date on your bank statement depends on your card issuer and banking clearance protocols in accordance with Razorpay gateway settlement cycles.
Refunds are strictly non-transferable and will never be issued in cash or to third-party accounts.
Support & Grievance Desk
Have questions about an invoice, payment status, or project milestone? Reach out to our official support team:
This policy adheres to the guidelines prescribed for online payment processing, merchant compliance, and buyer protection under Indian e-commerce and digital service standards.